Refund policy

Everything we sell is printed to order, so please read this before you buy.

Catalogue pieces

Anything from our regular catalogue, in a standard size and colour, can be returned within 14 days of delivery. The piece must come back in its original condition. Return shipping is the customer’s responsibility unless the item arrived damaged or we sent the wrong thing.

Custom and made-to-order items

Custom items cannot be returned. That includes prints made from your own file, design and reverse-engineering work, and anything printed in a non-standard size, colour or material. These are made specifically for you and cannot be resold.

If it arrives damaged or wrong

Email shopify@prinstey.com with a photo within 14 days of delivery and we will reprint and reship it at no cost. Damaged or incorrect items are replaced, not refunded. Prints occasionally get damaged in transit despite careful packing, and we would rather fix it than argue about it.

Cancellations

If your order has not started printing we will change or cancel it on request — message us as soon as you can. Once a print is underway the material is committed and we cannot cancel it.

Refunds

Refunds are issued to the original payment method within 5–10 business days of us receiving the return.

To start a return or report a problem, email shopify@prinstey.com with your order number.